Shipping policy

Shipping & Delivery

Delivery: where and when
We deliver products from Monday to Friday from 9 am to 6 pm. We do not ship on certain holidays. We can only deliver an order if the delivery address is a house or an office located in one of the countries mentioned in the list of countries available in the Delivery menu.
To receive the order, it is necessary to ensure that someone is at the address. This service does not include scheduling or appointment options, so the delivery of the order will be carried out without prior contact by the carrier. We do not guarantee this period during promotions, sales, Christmas and out of stock periods.
A delivery is considered carried out or a product is considered delivered with the signature of the delivery receipt at the agreed address.

Delivery times
If you confirm your order on a working day before 12:00 and proceed with the payment by Credit Card or via Paypal, your order will be shipped within the next 2 working days (weekends and holidays are not considered working days). If you choose to pay by ATM reference or bank transfer, the shipment is less effective, as we will only ship after receiving the payment. This can take between 5 to 7 days.
The "Seller" shall not be liable for failure to comply, or delay in performance, of any obligation that is due to a force majeure event, that is to say an event, act or omission, beyond its reasonable control (Force Majeure Event - which comprises any event, act or omission beyond the reasonable control of "Seller").
We will try to deliver on time, to the extent commercially reasonable. As a rule, we always proceed in this way, however, we cannot guarantee timely delivery.
Custom product delivery times can take up to a maximum of 6 weeks.

Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to only) if a part of the order is delayed or unavailable. In the event that we proceed with the division of the order, the customer will be notified, by e-mail, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.

Shipping Fees
Shipping fees apply per order. The exact price of each shipment depends on the country of delivery and its weight. For more details on the shipping price by country, please consult the shipping area of the website.

free shipping
If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, the shipment will be made free of charge, that is, free of charge.